Privacy Policy

    Last updated: April 22, 2026

    Introduction

    Dropin (“we,” “us,” or “our”) provides a platform to discover events, book tickets, and manage related experiences. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our websites, mobile experiences, and related services (collectively, the “Services”). By using the Services, you agree to this policy. If you do not agree, please do not use the Services.

    Information we collect

    We may collect: account and profile information (such as name, email, phone number, and password or authentication credentials); event and transaction details (tickets purchased, event preferences, order history, and payment-related references—payment card data is typically handled by our payment partners and not stored in full on our systems); content you provide (such as profile photos, event listings if you are an organizer, and communications you send us); device and log data (such as IP address, browser type, device identifiers, and approximate location derived from IP); and information from cookies and similar technologies as described below. We may also receive information from third parties (for example, sign-in with a social provider) when you choose to connect those services.

    How we use your information

    We use personal information to: provide, operate, and improve the Services; process payments and ticket transactions; create and manage accounts; send transactional messages (such as order confirmations) and, where permitted, service-related marketing; personalize event discovery and recommendations; detect, prevent, and address fraud, abuse, and security issues; analyze usage in aggregate to understand product performance; comply with legal obligations; and respond to your requests and support needs.

    Legal bases (where applicable)

    Depending on your location, we rely on one or more of the following: performance of a contract (providing the Services you request); legitimate interests (such as security, product improvement, and communications that are not purely contractual); consent (where we ask for it, for example for certain marketing or non-essential cookies); and legal obligation (where the law requires us to process or retain data).

    How we share information

    We may share information with: service providers and subprocessors who assist us (such as hosting, analytics, email delivery, customer support tools, and payment processing) subject to appropriate safeguards; event organizers, when you purchase a ticket or interact with an event, as needed to fulfill your order; professional advisers where required; and law enforcement or other parties when we believe in good faith that disclosure is necessary to comply with law, enforce our terms, or protect the rights, safety, or property of you, us, or others. We do not sell your personal information for monetary consideration. Any transfer in connection with a merger, acquisition, or asset sale will be subject to this policy or equivalent protections where required by law.

    Cookies and similar technologies

    We and our partners may use cookies, local storage, pixels, and similar technologies to remember preferences, keep you signed in, understand how the Services are used, and support security. You can control cookies through your browser settings; disabling some cookies may limit certain features. Where required, we will obtain consent before using non-essential cookies.

    Data retention

    We retain personal information for as long as your account is active or as needed to provide the Services, resolve disputes, enforce agreements, and meet legal, tax, and accounting requirements. Retention periods may vary by data type; when we no longer need information, we will delete or de-identify it in line with our practices and applicable law.

    Security

    We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security. Please use a strong, unique password and protect your account credentials.

    Your rights and choices

    Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal information; object to or restrict certain processing; withdraw consent where processing is consent-based; and lodge a complaint with a data protection authority. You may be able to update account details in your profile settings. To exercise other rights, contact us at the email below. We will respond in accordance with applicable law.

    Children

    The Services are not directed at children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will take appropriate steps to delete it.

    International transfers

    We may process and store information in countries other than where you live. When we transfer personal information across borders, we use appropriate safeguards (such as standard contractual clauses or other mechanisms required by law) where applicable.

    Changes to this policy

    We may update this Privacy Policy from time to time. We will post the revised policy on the Services and update the “Last updated” date. If changes are material, we may provide additional notice (such as by email or a prominent notice on the site). Your continued use of the Services after the effective date of changes constitutes your acceptance of the updated policy, to the extent permitted by law.

    Contact us

    If you have questions or requests regarding this Privacy Policy or our data practices, contact us at support@dropin.ng.